Last updated: 26 July 2026
Shipping
We currently ship to addresses within the United Kingdom only.
- Standard delivery: £2.99
- Free delivery: on all orders over £25
Estimated delivery times are shown at checkout and typically range depending on the product and supplier. While we aim to dispatch and deliver orders as quickly as possible, delivery times are estimates and not guaranteed. We will notify you by email if we expect any significant delay to your order.
Tracking
Where available, we will provide tracking information for your order once it has been dispatched.
Returns and cancellations
You have the right to cancel your order within 14 days of receiving your goods, without giving a reason, in accordance with the Consumer Contracts Regulations 2013.
To start a return:
- Contact us at arturo.fonlan@gmail.com within 14 days of receiving your order, letting us know you wish to cancel or return your item.
- We will confirm the return process and address with you.
- Return the item to us within 14 days of notifying us, in its original packaging and condition where possible.
- Once we receive and inspect the returned item, we will process your refund within 14 days.
Return postage costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect, in which case we will cover the cost or arrange collection.
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or is not what you ordered, please contact us at arturo.fonlan@gmail.com as soon as possible with photos of the issue. We will arrange a replacement, repair, or full refund, including any delivery costs, in line with your rights under the Consumer Rights Act 2015.
Non-returnable items
For hygiene and safety reasons, certain items may not be eligible for return once opened or used, unless faulty. This will be clearly stated on the relevant product page where applicable.
Contact us
For any questions about shipping or returns, contact us at arturo.fonlan@gmail.com.